Support

What is EasyInvoice?

EasyInvoice is an all-in-one invoicing solution for small businesses that make running your business fast and easy. It lets you create professional-looking invoices, estimates, and reports all in one place. EasyInvoice works seamlessly as a web app, or on an Android phone/tablet, or an iOS device (coming soon) or any combination. Anything you do on one device is immediately reflected on the others.

How can I get support if I need help using EasyInvoice?

If you need help, we have several options to meet your needs. Visit our Knowledge Center for tutorials and how-to articles. Or check out our video tutorials that cover the most frequently used EasyInvoice features. If you still can’t find what you’re looking for, you can contact us, and we will get back to you as soon as we can. If you need help on the web version click on the blue Need Help button on the right hand side of the screen.

Can I use EasyInvoice on my mobile phone?

Yes, of course, you can. Download the EasyInvoice app for free from the Apple Store (coming soon) to your iPhone or iPad or get it from Google Play for your Android mobile device. Then, simply sign in with your EasyInvoice login details or create an account. With the EasyInvoice mobile app, you can run your entire business from your phone. It’s the simple, straightforward way to create and send professional invoices, estimates (quotes), receipts, and statements to clients. Send them on the go, wherever you are. Keep your finances always in order in the palm of your hand by tracking who owes you money and how much sales tax (or VAT, GST, HST) you collect.

Manage your business on the go, anywhere. Use your smartphone to create and send invoices, record expenses, generate statements, run reports, and send them anywhere with a tap. EasyInvoice backs up your data to the cloud and syncs across all your devices as you take care of your business. Access business reports even from on the road. Get a full picture of your business by running profit and loss reports on your EasyInvoice mobile app or on a web browser. Find out more about Reports in EasyInvoice. Get the EasyInvoice app now. Download the EasyInvoice mobile app from the Apple Store (coming soon) or Google Play today and run your business from the palm of your hand.

Is there a discount if I pay annually?

You can either pay for EasyInvoice either monthly or yearly. The monthly plan provides the same features as the yearly plan, but the annual subscription is almost 30% less expensive. To toggle between the two offerings, click on the Monthly or Yearly buttons.

How many businesses can I have?

You can have up to 3 businesses with each subscription.

How many devices can I have?

You can have as many iOS, Android, Windows or Mac devices as you need to run your business. An example might be to use a device for a salesperson to invoice orders whilst with a client. Another might be for your bookkeeper to create reports in his office. Each device can have full access and update capability, or restricted abilities depending on the function you assign to them – See FAQ 11 for instructions on how to register and use new devices. Also, see Add other Users, which explains how to share EasyInvoice with colleagues.

How many invoices and estimates can I create?

You will have unlimited transactions for anything in EasyInvoice.

What is SampleCo?

When you first start up the EasyInvoice App you will notice that we have already loaded a Sample business, called SampleCo. It is there for you to play with and test any functions to see how they work. For example, you can check out what the reports look like, or see how other features work in EasyInvoice. Feel free to do anything you like with it, except of course, don’t send anything to your own customers! By the way, you can have up to three businesses on EasyInvoice, and SampleCo is one of them. If you don’t need it anymore, get rid of it with Settings > Business > SampleCo, then scroll down and click on ‘Delete Business’. You can then add a third business of your own.

What are the differences between the Web and the mobile versions of EasyInvoice?

All versions share the same data, if you update something in one device, EasyInvoice immediately applies it to the all the others. However, the web version utilises a bigger screen, such as a tablet, laptop or desktop. This allows the web version to display a dashboard containing helpful information about your business – see below. This same information is available on the mobiles but cannot be presented so neatly on such a small mobile screen.

One difference is that there is no download required for the web version, whereas the mobiles need an App loaded from Google Play (for Android) or the Apple App Store (for iOS devices, coming soon). Another difference is that the Sales Tax (or VAT, HST, GST, etc.) reports are only available on the web browser version.

If I registered with one device, do I how get my data on something else?

You can register for EasyInvoice on this website by clicking on the Login button (top right of this screen). There is no download necessary. Follow the ‘Create Account’ process if you do not yet have an account. This will establish your email address and allow you to set up a password. Next time, use the ‘Sign in’ button and use that same email and password.

If you need to use a mobile phone or tablet, you must first download the App from Google Play (for Android), or the App Store (for Apple). Just login with the same email address and password as above. All your EasyInvoice data will be present, synchronised with all your other devices on the system.

This same process works in any direction. If you establish the service and register your email and password on one device (say an Android phone) you can sign in on any other device, provided you have downloaded the App from the Apple or Google Play stores and signed in with that same email and password. As we said there is no download necessary for the web version.

Can I share my business data with my partner, salesperson or accountant?

You can share specific businesses with up to 6 other users. This may be useful for sharing your business with your accountant or a business partner to specify what they can see, and whether they are able to add-to or edit business transactions. See Sharing for details about how to do this.

Can I have access to EasyInvoice offline?

An Internet connection is necessary to use the system. EasyInvoice is built using cloud technology meaning an internet connection is required to access it via the iOS, Android apps or the website.

Why is EasyInvoice better than a free invoicing app?

Of course, there are plenty of free invoicing apps on the market, but they are free for a reason. We created EasyInvoice to work for both sole proprietors and business owners that hire employees. On top of that, we continuously improve EasyInvoice to make it even better – it’s the sophisticated work behind the scenes that makes the app intuitive and simple to use.

Where will I find the invoice for my subscription?

We will email you the invoice for your subscription as soon as we receive the payment.

Can I get a refund If I cancel my EasyInvoice account?

You can cancel your subscription at any time. Please refer to our Terms of Use for details about refunds.

What happens to my data if I cancel my subscription?

We will not use or share your data. Please refer to our Privacy Policy for details about data retention following the end of your subscription.

Will my subscription automatically renew?

If you purchase in the app through Apple or Android, you need to make the payment each month. If you purchase directly through this website, yes, as long as your payment details are up to date your subscription will renew automatically and you don’t need to do anything.

In which countries is EasyInvoice available?

EasyInvoice works around the world. Currently, you can download the mobile app from Google Play and the Apple Store (coming soon) or sign up for a free 14-day trial and use it on your desktop. The app is currently in English, but you can change the currency and TAX descriptions depending on your location.

Currently, we have active subscribers to Easy Invoice in the following 70 countries:

Afghanistan, Albania, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Botswana, Cambodia, Canada, Chile, China, Curaçao, Cyprus, Denmark, Egypt,  France, Germany, Gibraltar, Greece, Greenland, Guernsey, Honduras, Hong Kong SAR China, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Italy, Lithuania,  Luxembourg, Malaysia, Maldives, Malta, Mexico, Monaco, Namibia, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Palestinian Territories, Philippines, Poland, Portugal, Puerto Rico, Russia, Singapore, South Africa, Spain, Sri Lanka, Switzerland, Taiwan, Tanzania, Thailand, Trinidad & Tobago, Turkey, United Arab Emirates, United Kingdom, United States.

How do I change my email address and password?

To change your password on the mobile app:

1. Tap the Settings icon in the top-right corner.
2. Then, tap your name.
3. Tap on Change Password option
4. On the next screen, you can change your email and password.

To change your password on the web app:

1. Click on your name in the top-right corner.
2. Select Settings.
3. In the Password section, click the Change Password button and type in your old and new password on the pop-up.
4. Click Save.

What are the System requirements for EasyInvoice?

EasyInvoice supports these minimum system requirements:

• Windows PC: version 7 or later.
• Apple Mac: macOS Sierra (version 10.12) or later.
• The latest version of Google Chrome, Safari for Mac, Internet Explorer, Mozilla Firefox.
• Stable internet connection.

If you want to use EasyInvoice on mobile, make sure you upgrade your device to the following operating systems:

• Android 6.0 or later
• iOS 11 or later